Word: customer service and technical support
Definition:
Cybersecurity work addressing problems, installation, configuration, and support in response to customer needs.
Sample Sentence:
Effective customer service and technical support help ensure secure system usage and client satisfaction.
Why It Matters:
Support teams are often the first line of defense in identifying and resolving cybersecurity issues.
Quick Tip:
Document issues and resolutions thoroughly to improve future support responses.
Source: https://niccs.cisa.gov/resources/glossary
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